Privacy Policy

Last updated on May 2025

1. Introduction

Deonics Technologies Pvt. Ltd.(Pay&Lock) (“Company”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information through our website, applications, and services (the “Platform”).

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our Platform:

• Personal Information: Name, email, phone number, address, and account credentials.
• Identity Verification Information: Aadhaar, PAN card, GST number, and other KYC-related documents you upload.
• Financial Information: Bank account details, payment mandate information, and transaction data.
• Technical Information: IP address, browser type, device identifiers, operating system, mobile device information, and usage logs.
• Keys or licenses purchased by the user to enable/transfer remote lock functionality.
• Cookies and Tracking: For authentication, analytics, and personalization.

3. Use of Information

We use your information to:

• Create and manage your account.
• Verify your identity using Aadhaar, PAN, and GST details for compliance.
• Enable users to create payment mandates for EMI collections.
• Process transactions and maintain financial compliance.
• Provide Remote Locker functionality, which allows locking of the user’s mobile device or restricting access to certain applications in case of non-payment, strictly as per the user agreement.
• Provide customer support and communicate important updates.
• Ensure security, fraud prevention, and compliance with applicable laws.
• Improve and personalize your user experience.

4. Sharing of Information

We may share your information with:

• Trusted third-party service providers for KYC, payment processing, and technical operations.
• Regulatory authorities or government agencies when legally required.
• Business partners or affiliates strictly for operational purposes.
• Corporate transfers in case of a merger, acquisition, or restructuring.

We do not sell your personal data to third parties.

5 Data Retention & Deletion

We retain your information as long as necessary for business, legal, or regulatory purposes. You may request account or data deletion by writing to contacts@deonics.in. We will comply unless retention is required by law.

All collected information and data shall be stored and maintained internally, and shall be retained solely for such period as is necessary for the purposes for which it was obtained. Upon the determination that such information and data is no longer required, it shall be deleted or otherwise disposed of in accordance with applicable internal retention and expiry policies.

6. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Withdraw consent or object to certain uses
• Request data erasure, subject to legal obligations
• Opt out of marketing communications at any time.

7. Security Measures

We implement technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. Your account is protected by a password—use strong credentials and avoid sharing them.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

10. Cookies

We use cookies for:

• Authentication and security
• User preferences and settings
• Performance and analytics
• Marketing and personalization

You can control cookies through your browser settings. Disabling cookies may impact functionality.

11. Enforcement and Legal Requests

We may disclose your information to:

• Comply with legal obligations
• Enforce our Terms of Use or policies
• Prevent fraud or security threats
• Protect the rights, property, or safety of Pay&Lock, its users, or the public

12. Business Transfers

If Pay&Lock undergoes a merger, acquisition, or sale of assets, your information may be transferred. You will be notified via email or a notice on our website.

13. Policy Updates

This Privacy Policy may be updated periodically. Updates become effective once posted. Continued use of our services indicates your acceptance.

14. Contact & Grievance Redressal

For questions, feedback, or to exercise your rights, contact:

Grievance Officer

Pay&Lock

Email: contacts@deonics.in

Address: At Bagha Ward-24, Near Satsang Bhawan, Post - Suhirdnagar, District - Begusarai, Bihar, PIN - 851218